Privacy Statement

This Privacy Statement explains how we collect, use, and disclose your personal information when you use the "Movflx service” to access Movflx content” as those terms are defined in the Movflx Terms of Use. It also explains what privacy rights you have and how to exercise them. Certain functionalities or apps that are part of the Movflx service may also provide you with contextual privacy information or choices, in addition to the information and choices described in this Privacy Statement. Please note that this Privacy Statement may be easier to navigate when viewed on your web browser.

Contacting Us

For questions about this Privacy Statement, our use of your personal information, or how to exercise your privacy rights, please contact our Data Protection Officer/Privacy Office at privacy@movflx.com. For general questions about the Movflx service, your account, or how to contact customer service, please visit help.movflx.com.

Information about the specific Movflx entity (or entities) that are responsible for your personal information (known as the “data controller” in certain countries) is available at Movflx.com/legal/corpinfo.

A: Our Collection, Use, and Disclosure of Personal Information

The Categories of Personal Information We Collect

We collect the following categories of personal information about you:

Personal details: When you create your Movflx account, we collect your contact information (such as your email address) and authentication information for your login (such as a password). Depending on how you subsequently set up your account and method of payment, and which features you use, we also collect one or more of the following: first and last name, phone number, postal address, and other identifiers you provide to us. If you subscribe to an ad supported subscription plan, we also collect gender and date of birth.
Payment details: We collect your payment details, and other information to process your payments, including your payment history, billing address, and gift cards you have redeemed.
Movflx account/profile information: We collect information that is associated with your Movflx account and/or Movflx profiles on your account (such as profile name and icon, Movflx game handle, ratings and feedback you provide for Movflx content), “My List” (watch list of titles), “continue watching” information, account/profile settings, and choices in connection with your use of the Movflx service.
Usage information: We collect information about your interaction with the Movflx service (including playback events, such as play, pause, etc.), choices made when engaging with interactive titles, your Movflx game activity (such as gameplay, game use and interaction information, and progress or saved game information), Movflx viewing and gaming history, search queries on the Movflx service, and other information about your use and interaction with the Movflx service (such as app clicks, text input, time and duration of access, and camera/photo access for QR-code and similar functionality).
Advertising information: If you subscribe to an ad supported subscription plan, we collect information about the ads on Movflx (“Advertisements,” as defined in the Movflx Terms of Use) that you view or interact with, device information (such as resettable device identifiers), IP addresses, and information provided by Advertising Companies (such as information about your likely interests they have collected or inferred from your visits to other websites and apps). We use this information to display Advertisements to you in the Movflx service (including behavioral advertisements in accordance with your preferences).
Device and network information: We collect information about your computer or other Movflx capable devices you might use to access our service (such as smart TVs, mobile devices, set top boxes, gaming systems, and other streaming media devices), your network, and network devices. The information includes:
- device IDs or other unique identifiers, including for your network devices (such as your router), and devices that are Movflx capable on your network.
- IP addresses (which can be used to tell us the general location of your device, such as your city, state/province, and postal code);
- device and software characteristics (such as type and configuration), referring source (for example, referrer URLs), standard web browser and mobile app log information, and connection information including type (such as wifi or cellular)
- performance data such as crash reports, timestamps, and debug log messages; and
- cookie data, resettable device identifiers, advertising identifiers and other unique identifiers (described below in the “Cookies and Internet Advertising”)
Communications: If you communicate with Movflx (such as contacting customer support via online chat or voice call), engage in our surveys or feedback requests (such as when you cancel), we collect the contents of such communications. We also collect details of communications that we send you (such as via email, push notifications, text message, or within the Movflx service), and information about your interaction and engagement with these communications.

Where We Collect Personal Information From

We collect your personal information from the following sources:

Directly from you: When you register with the Movflx service, update your Movflx account or profile, correspond with us, or respond to our surveys, you may provide (and we will collect) the following categories of personal information: personal details, payment details, Movflx account/profile information, and communications.
Automatically when you use our service: We automatically collect the following categories of personal information in connection with your use of the Movflx service: Movflx account/profile information, usage information, advertising information, device and network information, and communications.
From Partners whose products and services you use: We may collect the following categories of personal information about you from third parties whose services you use to access, pay for, or interact with the Movflx service (“Partners”): personal details, payment details, usage information, and device and network information. The categories of personal information that Partners provide to us will vary depending on the nature of the Partner and your relationship with them. Our Partners may include your TV manufacturer, internet service provider, streaming media device provider, mobile phone carriers, or other companies who collect payment for the Movflx service. For example, Partners may provide us:
- personal details (such as your email address), device and network information (such as IP addresses, device IDs, or other unique identifiers), or other personal information in order to activate the Movflx service, or present Movflx content to you through portions of the Partner’s user interface;
- payment details (such as associated pre-paid promotions and billing information) if they are assisting with billing or collecting payment for the Movflx service; and
- search queries and commands applicable to Movflx that you make through Partner devices or voice assistance platforms.
From other sources: We may collect the following categories of personal information about you from other sources: personal details, payment details, and device and network information. These sources include:
- Service Providers such as vendors, agents, and contractors that collect or provide personal information to Movflx in connection with services they perform on our behalf (“Service Providers”). This may include Service Providers such as those that:
  - help us determine a general geographic location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
  - provide us with information to secure our systems, prevent fraud, and help us protect the security of Movflx and our users;
  - provide us with payment processing services including payment or balance information, or updates to that information; and
  - provide Movflx games, or portions or features of those games, as part of the Movflx service (for example, some Movflx games are licensed from and run by Service Providers).
Movflx Marketing Providers when you interact with marketing campaigns promoting the Movflx service or Movflx content (such as our ads on third party services). Please see the “Cookies and Internet Advertising” below for details.
Third-party sites and forums where we provide support for the Movflx service (such as an online support forum for Movflx customer support or for a particular Movflx game).
Publicly available sources such as public posts on social media platforms (for example, where you have tagged Movflx in a publicly-available social media post, or shared or liked content we have made available on social media) and other information available through public databases, in accordance with applicable laws.
Advertising Companies: If you subscribe to an ad supported subscription plan, we may collect advertising information about you from other sources, including (collectively referred to as “Advertising Companies”):
- Advertisers that run Advertisements on Movflx (“Advertisers”) may provide us with unique identifiers (for example, cookies or resettable device identifiers), demographic information and other information (such as information about your likely interests they have collected or inferred based on your activities online) in order to deliver Advertisements;
- service providers that facilitate the sale, operations, and management of Advertisements (“Ad Service Providers”);
- ad measurement companies that support Movflx and Advertisers in understanding the effectiveness of Advertisements run on Movflx (“Ad Measurement Companies”); and
- online and offline information providers to support Advertisements (for example, by providing your general location information based on your device’s IP address, such as city, state, and postal code).

How We Use Your Personal Information

We use your personal information to provide, maintain, improve, and promote the Movflx service, and to communicate with you. This involves using the categories of personal information listed above for the following purposes

To provide our service including all features and functionalities, websites and apps, user interfaces, and content and software associated with the Movflx service. This includes personalized recommendations for Movflx content that we think will be of interest to you (learn more regarding recommendations for shows and movies: Movflx.com/recommendations). This may also include personalizing the features and functionalities of the service (such as the way in which the recommendations are presented to you), and localizing Movflx content relevant to your geography in compliance with our content partners’ licensing terms. We use the following categories of personal information for this purpose: personal details, Movflx account/profile information, usage information, device and network information, and communications.
To administer and operate our business including purposes such as processing payments and any gift cards you redeem, sending transactional communications to you (such as confirmation of subscription start date or information about changes to your account), determining your internet service provider to support network troubleshooting issues, responding to your inquiries and requests, and assisting you with operational requests such as password resets. We use the following categories of personal information for this purpose: personal details, payment details, Movflx account/profile information, usage information, device and network information, and communications.
To research, analyze, and improve our services such as analyzing and understanding our audience to improve our services and optimize Movflx content selection and service delivery. This may also include processing your personal information in connection with any surveys you participate in. We use the following categories of personal information for this purpose: personal details, payment details, Movflx account/profile information, usage information, device and network information, and communications.
To enable Partner integrations and promotions so that our Partners can promote the Movflx service and make it available to you through Partner devices and integrations, based on the specific relationship you have with the Partner. We use the following categories of personal information for this purpose: personal details, payment details, Movflx account/profile information, usage information, device and network information, and communications.
To send marketing and informational messages including news and promotional communications about our service, new features, available Movflx content, and special offers, as well as Movflx marketing on third party services. Any of these messages, including Movflx marketing on third party services, may be personalized for you or your likely interests. Please see the “Communication Preferences” below to change your communications preferences. To understand your choices in connection with Movflx’s marketing on third party services, please see the “Cookies and Internet Advertising” below. Depending on the nature of the message we send, we may use the following categories of personal information for this purpose: personal details, Movflx account/profile information, usage information, device and network information, and communications.
To operate our ad supported subscription plan including to provide, analyze, administer, enhance, optimize, select, and deliver Advertisements. We use the following categories of personal information for this purpose: personal details, Movflx account/profile information, usage information, advertising information, and device and network information.

We use your personal information to present you with Advertisements. Some of our Advertisements may be behavioral advertisements (“behavioral advertisements” are those that are selected based on information about your use and/or interactions with unaffiliated third party services). Within our ad supported subscriptions plan, behavioral advertisements may be based on information regarding your use and/or interactions with unaffiliated third party services provided to us by Advertising Companies (see definition above). Please see the “Advertising Choices” below to learn about your choices.
For safety, security, and fraud prevention including to secure our systems, protect our business, and to investigate, prevent, and detect prohibited or illegal activities and other security/technical issues. We use the following categories of personal information for this purpose: personal details, payment details, Movflx account/profile information, usage information, advertising information, device and network information, and communications.
To comply with law and enforce our Terms of Use including to satisfy applicable law, regulation, legal process, or governmental request, and to protect against harm to the rights, property or safety of Movflx, its users or the public, as required or permitted by law. This also includes enforcing our terms, such as determining whether and for which Movflx signup offers you are eligible and whether a particular device is permitted to use the account consistent with our Terms of Use. We use the following categories of personal information for this purpose: personal details, payment details, Movflx account/profile information, usage information, advertising information, device and network information, and communications.

Who We Disclose Personal Information To

We may disclose your personal information to the following parties:

The Movflx family of companies: We share your personal information among the Movflx family of companies (see help.Movflx.com/legal/corpinfo) as needed for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to operate our ad supported subscription plan; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Service Providers: We use Service Providers to perform services on our behalf or to assist us with the provision of services to you. For example, we use Service Providers to provide communications, security, infrastructure and IT services, game-related services, to personalize and improve our service, and to process payments. We do not authorize them to use or disclose your personal information except in connection with providing their services (which may include maintaining and improving their services). To help maintain the safety and security of our service and users, we and our Service Providers may monitor and record message content (such as chat functionality) to identify harmful behavior, security risks, and violations of our Terms of Use and community guidelines. Our Service Providers may process your personal information for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Partners: If you have a relationship with one or more of our Partners, we may share certain personal information with them to fulfill your requests in compliance with applicable law. For example, depending on what Partner services you use, we may share personal information so that Movflx content and features can be suggested to you in the Partner’s user interface. Partners may process your personal information for the following purposes: to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; and to send marketing and informational messages.
Movflx marketing providers: When we market Movflx on third party services, some of those services, as well as the marketing Service Providers that we use to purchase, deliver, optimize, or measure our marketing (collectively “Movflx Marketing Providers”) may receive information from us (for example, the steps completed in Movflx membership process). Common uses of this type of information are to measure the effectiveness and optimize our marketing campaigns, and to avoid marketing to a device of a person that is already a Movflx member. Movflx uses contractual and technical measures designed to prevent Movflx Marketing Providers from accessing information regarding specific shows or movie title selections you make, URLs you land on, or shows or movies you have watched on our service. We do not share information about title selections of shows or movies you have watched on our service. Movflx Marketing Providers may process your personal information for the following purposes: to research, analyze, and improve our services; and to send marketing and informational messages.
Advertising Companies: If you subscribe to an ad supported subscription plan, we may share certain personal information with Advertising Companies (see definition above) in order to select Advertisements shown on Movflx, to facilitate interaction with Advertisements, and to measure and improve effectiveness of Advertisements. These companies may process your personal information for the following purposes: to operate our ad supported subscription plan.
Promotional collaborations: We may collaborate with third parties to offer promotions. To fulfill these types of promotions, we and the third parties may use your personal information for the following purposes: to enable Partner integrations and promotions; and to send marketing and informational messages.
Corporate transactions: In connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer personal information provided the receiving party agrees to respect your personal information in a manner that is consistent with this Privacy Statement. We may disclose your personal information in such instances for the following purposes: to provide our service; to administer and operate our business; to research, analyze, and improve our services; to enable Partner integrations and promotions; to send marketing and informational messages; to operate our ad supported subscription plan; for safety, security, and fraud prevention; and to comply with law and enforce our Terms of Use.
Safety, security and fraud prevention: Movflx and its Service Providers may disclose your personal information to third parties where we reasonably believe disclosure is needed for the purpose of: safety, security, and fraud prevention.
Compliance with law and enforcing our Terms of Use: We may disclose your personal information as necessary to comply with applicable law, regulation, legal process, or governmental request, and processing necessary to protect against harm to the rights, property or safety of Movflx, its users or the public, as required or permitted by law. We may disclose personal information for the following purpose: to comply with law and enforce our Terms of Use.

International Transfers of Personal Information

Movflx operates from various countries around the world, as do its Service Providers, Partners, and other third parties to whom we may need to disclose your personal information, as described above. This means that when you use or interact with Movflx, your personal information may be transferred to other countries that have different data protection laws than those where you reside.

However, whenever we transfer personal information to other countries, we ensure that the personal information is transferred in accordance with applicable data protection laws and this Privacy Statement. Specifically, we use a variety of contractual, technical, and organizational measures as appropriate for such transfers, including data protection agreements, technical protections, and practices to challenge disproportionate or unlawful government authority requests. You can find out more about how we disclose and transfer your personal information internationally here: help.Movflx.com/legal/personal-information-international-transfers.

B: Your Rights and Controls

Your Privacy Rights

Access, correct, update, or delete your personal information: You have a right to confirm whether we process your personal information and to access and receive a copy of the personal information we process about you. You may also correct or update out-of-date or inaccurate personal information or request that we delete personal information that we hold about you.
To request a copy of your personal information, please visit Movflx.com/account/getmyinfo. In addition, under the "Account" of our website, you can access and update information about your account, including your contact information, payment information, and various related information about your account. You must be logged in to access the "Account" .
For information about deletion, removal, and retention of personal information, please see: help.Movflx.com/node/100625.
Portability and downloading a copy of your personal information: You can request portability of or download a copy of your personal information. If you are the account owner, to download a copy of your personal information go to: Movflx.com/account/getmyinfo. For more information, please see: help.Movflx.com/node/100624.
Objection, restriction, and withdrawal of consent: You can object to or request that we restrict processing of your personal information. If we have collected and are processing your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. For more information, please see help.Movflx.com/node/100637.
Right to complain: You have the right to complain to a data protection authority about our processing of your personal information but we encourage you to first contact us with any questions or concerns.
Right not to be subject to automated decision making: You may have a right not to be subject to a decision made solely using automated means, where such decision would have a legal effect on you or produce a similarly significant effect.

You can exercise the rights described above when we receive a verified request in accordance with applicable law.

Communication and Marketing Preferences

Email and Text Messages. If you no longer want to receive certain communications from us via email or text message, please access the “Notification settings” option for the relevant profile within the “Account” of our website. Alternatively, click the “unsubscribe” link in the email or reply STOP (or as otherwise instructed) to the text message (note: you may receive a confirmation text message in this case). Please note that you cannot unsubscribe from transactional messages from us, such as messages relating to your account transactions.
Push Notifications. You can choose to receive mobile push notifications from Movflx. Movflx will send you push notifications from time to time in accordance with any notification preferences you have set on your mobile device. If you later decide you no longer want to receive these notifications, you can use your mobile device’s settings to turn them off (or via the “Notification settings” described in the preceding ). Please note that individual Movflx games may have their own push notifications (you can use your mobile device's settings functionality to turn them off). We also offer push notifications on certain web browsers. If you agree to receive those notifications and later decide you no longer want to receive them, you can use your browser’s settings to turn them off.
Matched Identifier Communications from Movflx. Some third party services allow us to reach users with online marketing about Movflx content or the Movflx service by sending privacy protected contact information to the third party. Privacy protected contact information means we use deidentification technologies to convert the original contact information (such as an email address or phone number) into a value (typically a long alphanumeric sequence of characters) to keep the original information from being revealed. The third party compares Movflx’s privacy protected contact information with privacy protected contact information in its own database and there will be a match only if you have used the same contact information with Movflx and the third party. If there is a match, Movflx can then choose whether or not to send Movflx marketing to you on that third party service, and can optimize and better measure the effectiveness of such marketing. You can indicate your choices in the “Privacy and data settings” (for the relevant profile) within the “Account” of our website.
Marketing of the Movflx service using cookies and similar technologies. To exercise choice around cookies or resettable device IDs collected for marketing of the Movflx service or Movflx content on third party service, please use the tools described in the “Cookies and Internet Advertising” below.

Cookie Choices

Your choices in connection with our use of cookies and similar technologies are described in the “Cookies and Internet Advertising” below.

Contact and Questions

If you want to exercise any of your rights, or have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office at privacy@Movflx.com.

C: Access to Account and Profiles

Sharing your account with others: As a Movflx member, if you share your account with others in your household, please ensure that they are aware of and have read this Privacy Statement. This Privacy Statement applies to their use of Movflx (except s that only apply to the member, such as those related to payments). Please note that the member controls the Movflx account and all profiles, the information in the account and all profiles, and whether to share (or stop sharing) the account with individuals in their household.
If you share or otherwise allow others to have access to your account, they may be able to see viewing information, account information in the “Account” of the service, and game related information such as chat contents and saved game information. This remains true even when you use the profiles feature, although you can add a Profile Lock PIN on a profile (see help.Movflx.com/node/114277). Please note that viewing history, recommendations, “continue watching” and similar information may be made available through various features and user experiences, such as Partner interfaces that are integrated with the Movflx service.
Profiles: Profiles allow users on a Movflx account to have a personalized Movflx experience, built around the Movflx content of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Movflx account, so that anyone with access to your Movflx account can navigate to and use, edit or delete profiles, and information within or associated with the profile (although, as noted above, you can add a Profile Lock PIN on a profile). You should explain this to others with access to your account, and if you do not want them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number, or other information to the profile and will be provided with a notice at the time such information is provided (the “Profile Privacy Notice” applies – see help.Movflx.com/legal/profileprivacy). We also have various parental controls available and you can learn more here: help.Movflx.com/node/264.
Profile Transfers: The profile transfer feature on your account allows you and users with access to your account to transfer an eligible profile from your account to a separate account (including information such as viewing history and recommendations). You can change the setting for this feature in the “Account” of our website. You can learn more here: help.Movflx.com/node/122698.
Account Login Features: You may have the option to use certain account login features, such as email-based or text message-based login, or easier login to the Movflx app on certain devices. Please note that any device that is logged into your account will remain logged in unless you log out of those devices (following the instructions in the below).
Removing device access to your Movflx account: To remove access to your Movflx account from devices that are logged into the account, visit the “Account” of our website, locate the “Sign out of all devices” option, and follow the instructions to sign out of your devices. Users of public or shared devices should log out at the completion of each session. If you sell or return a computer or Movflx ready device, be sure to first log out. If you or other users on the account do not maintain the security of your email address, password, and signed-in devices, or fail to log out a device you sell or return, then subsequent users on that device will likely be able to access your Movflx account, including your personal information.

D: Cookies and Internet Advertising

Use of Cookies

We, our Service Providers, Movflx Marketing Providers, and Advertising Companies use cookies, other similar technologies (such as pixel tags), and resettable device identifiers for various reasons. This explains the types of technologies used, what they do, and your corresponding choices. To choose whether or not to receive cookies and similar technologies, please see the below “How can I exercise choice regarding these technologies?”

Cookies and Similar Technologies, Pixel Tags, and Resettable Device Identifiers

Cookies are small data files that are commonly stored on your device when you access websites and online services. The text in a cookie contains a string of numbers and letters that may uniquely identify a device and can contain other information as well. This allows the web server to recognize your browser each time it connects to that web server.

We use other technologies such as browser storage and plugins (for example, HTML5, IndexedDB, and WebSQL). Like cookies, these other technologies may store small amounts of data on a device. Pixel tags often work in conjunction with cookies. In many cases, declining cookies will impair the effectiveness of pixel tags associated with those cookies.

If you use a Movflx app (such as the main Movflx app, or a Movflx game app) on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device. Resettable device identifiers can be used like cookies and are found on many mobile devices and tablets (for example, the “Identifier for Advertisers” on Apple iOS devices and the “Google Advertising ID” on Android devices), and certain streaming media devices. Like cookies, resettable device identifiers are used to make online advertising more relevant, and for analytics and optimization purposes

Why Does Movflx Use These Technologies?

We use these types of technologies for various reasons, including to provide our service (for example, by making it easy to access our service by remembering you when you return); to administer and operate our business, to research, analyze and improve our services (for example, to improve site performance, monitor visitor traffic and actions on our site, and to test the effectiveness of our user interface); to send marketing and informational messages (for example, to deliver and tailor our marketing, and to understand interactions with our emails, marketing, and marketing on third party services); to operate our ad supported subscription plan; for safety, security and fraud prevention; and to comply with law and enforce our Terms of Use. These technologies enable Movflx Marketing Providers to collect personal information (such as the pages you visit and device and network information) when you use our services, and Movflx Marketing Providers may also collect information about your online activities over time across different websites.

We use pixel tags in our emails to understand how members interact with our services. Our use of pixel tags helps us understand when links within messages are clicked, or the emails are opened.

Movflx uses resettable device identifiers to display marketing for our service or Movflx content on third party services, and to operate our ad supported subscription plan (including delivering Advertisements to you).